I had to let you know of an outstanding employee you have on your team, Ben B. Business is built on relationships and the people who represent the companies. Ben is certainly an advocate for Cooper Pest Solutions. He listened carefully while I highlighted my concerns. He scheduled a follow-up appointment without me asking and has given suggestions for improving areas around my home. He is thorough and conscientious. Above all, Ben is professional, respectful and exhibits a passion for his chosen career. It is refreshing to experience such knowledge and enthusiasm. I hope you let Ben know how much he means to your company. People like him are the exception in business today.