Our Service Guarantee
While other pest management companies may also offer a service guarantee, the difference is that Cooper will follow up immediately if you have a recurring problem. At Cooper, we believe a guarantee is only as good as the service behind it and Cooper will allocate all of our entomology resources if necessary to solve difficult pest problems to your satisfaction. Additionally, if you are not satisfied with the services provided to you within the guarantee period, you will receive a Full Money Back Refund
HOW WE HANDLE PRODUCTS THAT ARE RETURNED:
When we receive a return, the product is heat treated on arrival to remove any chance of an infestation coming into our warehouse. Products are then returned to the manufacturer, used in our ongoing research and projects or destroyed. Cooper Pest Solutions is committed to ongoing research on products and we are able to integrate returns into our research to benefit our loyal customer base.
We feel that allowing returns is a CUSTOMER FRIENDLY approach that some other retailers will not honor.
DAMAGED OR DEFECTIVE PRODUCTS:Cooper Pest Solutions will accept the return of a damaged or defective product within 30 days of purchase and will replace that product at no additional cost. Products must be shipped back with original packaging to our return address below. If the product is found to not be defective a restocking fee of 25% plus shipping will be charged.
You must contact us before returning the product to receive an RMA and a pre-paid shipping label. Contact Customer Service at 800-949-2667 or email firstname.lastname@example.org
WRONG ITEM SHIPPED:
Products that are abused, damaged or used cannot be returned at anytime.
SPECIAL RETURN POLICY FOR MATTRESS ENCASEMENTS ONLY
In the event your encasement is too small for the bed do not force it on as it will damage the zipper and the zipper will burst (come apart). Encasements with burst zippers cannot be returned or exchanged. When making the installation if you realize that you have the wrong size, we have a no-hassle exchange policy. You must return the item within 30 days of purchase and include a note of the proper size. You are responsible for all shipping and handling and the restocking fee. You are also responsible for any additional fees for a more expensive encasement. However, if the price of the new encasement requested is less than the original we will credit the difference to your credit card.
GENERAL INFORMATION FOR RETURNS
Include the return label (sent to you in the original shipment) with your product and indicate the RMA # and the reason for the return. We recommend you return items via UPS Ground or insured USPS for proof of delivery. We also recommend that you use the original shipping carton and packing materials.
If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges and a 25% restocking fee may apply.
Please do not return items COD (cash on delivery). Any charges incurred by Cooper Pest Solutions for COD shipments will be subtracted from the amount of the returned item. You will be returned the difference. If the COD cost exceeds the value of the returned product, the credit card used for the original purchase will be charged for the remaining balance.
Ship Items to:
Cooper Pest Solutions Return Center
351 Lawrence Station Road
Lawrenceville, NJ 08648
Questions on returns? Contact Customer Service at 800-949-2667 or email: email@example.com