Human Resource Manager
Pre-Interview Guide - Human Resources Manager
The information provided below is geared towards the HR Manager. However, if you are interested in other positions we can arrange to discuss other options with you.
Company Background
Who are we?
Cooper Pest Solutions is a privately owned pest control company located in Lawrenceville NJ. We are an exciting and actively growing business and are on the cutting edge of the pest control industry, offering a wide variety of innovative and unique pest control services to our clients. We specialize in providing solutions to client’s problems with an emphasis on pursing non-chemical solutions as our primary method. We are often turned to as the company that can offer solutions when all other companies have failed and are proud of this reputation. Our organization is continually performing field efficacy studies with the largest manufacturers in our industry on new products and new formulations. Cooper Pest Solutions continually recruits dedicated individuals with bright minds. By bringing on individuals with these attributes we infuse the new blood necessary to continue our growth into emerging markets.
Our WOW Philosophy
Every person in the company strives to achieve our mission, which revolves around WOW.
WOW is achieved when the experience makes such an excellent impression with the receiving party that it is shared with family and friends. When striving for WOW, the by-product is an incredible experience, which impresses everyone we come in contact with.
Our mission at Cooper is to:
WOW our clients
WOW our teammates
WOW our community
WOW our service partners and
WOW the bottom line
Your training
A successful candidate will come to Cooper with a working knowledge of the Human Resources field. Training will include learning the various HR compliance programs in place, how our current HR systems operate, meeting and interacting with our management team. All of the training will be combined with your in-depth knowledge of Human Resources to augment and insure that our HR system is fully compliant and effective.
Human Resources Manager
Detailed List of Principle Duties and Responsibilities, Basic Qualifications and Essential Job Functions Expectations
To perform this job successfully, an individual must be able to perform the Principal Duties and Responsibilities satisfactorily. Listed below are the Principle Duties and Responsibilities, Basic Qualifications and Essential Job Functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the Principle Duties and Responsibilities.
Basic Qualifications
· At least 18 years of age.
· Associates Degree in Human Resources or equivalent experience in a Human Resource capacity
· U.S. citizen or alien authorized to work in the United States.
· Flexible Schedule
· Valid motor vehicle operator's license.
· No more than 4 points on your driving record.
· No citations for driving while under the influence within last three years.
· Read, speak, and comprehend English.
· Good oral and written communication.
· Typing speed of 40 WPM or more
Essential Job Functions
· Ability to work independently as well with a team.
· Ability to problem solve and apply logical thinking to come up with solutions.
· Ability to use Microsoft Office.
· Advanced skill in Microsoft Excel to include spreadsheet manipulation and integration into MS Word
· Skill in planning and prioritizing work.
· Skill in oral and written communication.
· Skill in entering data (verbal, written, etc.) into a computer.
· Skill in recruiting and hiring new employees.
· Skill in planning and prioritizing work.
· Skill in using disciplinary procedures.
· Ability to adapt to changing work demands and requirements.
· Ability to sit, stand, crouch.
· Ability to lift and carry up to 35 pounds.
Principle Duties and Responsibilities
Core Competencies
WOW our Clients
During your career at Cooper you will be WOWing your customers. As part of the process you will need to practice WOW through a variety of methods to achieve superior customer service.
WOW Our Teammates
WOWing your teammates is a key element to success at Cooper. By working with teammates we are able to create a positive environment which allows individuals to reach their potential.
WOW Our Community and Service Partners
As part of our mission we WOW our service partners and the community. Our service partners are the businesses that service us or that we subcontract services to. When our service partners fail, we fail together and therefore WOWing our service partners is critical to our success. We also must remember that we are part of a bigger whole and that is our community. To this end, we expect each member of our team to give back to the community as a representative of Cooper Pest Solutions.
Communication
Solicits and provides constructive and accurate feedback. Effectively uses communication technologies as required (e.g., telephone, pager, computer, fax, email, etc.). Communicates effectively (verbal and written) and in a timely manner with peers, clients, and management.
Individual Skills
Effectively organizes own work and completes on a timely basis. Will act dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency to win (for self and team); takes initiative when necessary (without exceeding boundaries). Maintains and applies appropriate skills in expected area(s) of expertise.
Rule Orientation
Attends training and participates in training programs. Follows company policies and procedures. Is punctual in reporting to work each day. Wears required safety gear when appropriate. Operates company vehicle safely; and maintains vehicle to comply with DOT and company guidelines. Follows safety policies and procedures when carrying out pest control services. Follows FIFRA policies and procedures when carrying out pest control services. Maintains required safety equipment and manuals in company vehicle. Follows company guidelines when using tools, equipment, and materials. Maintains driver's license within company guidelines.
Administration and Miscellaneous
Reports and paperwork are thorough, accurate, legible, and on time. Uses company resources/property in a skillful, professional, and respectful manner. Gives adequate notice to person(s) responsible for ordering supplies to avoid out-of-stock situations. Performs other tasks as requested by his/her immediate supervisor.
Managing Administrative Tasks
Analyzes information and evaluates results to choose the best solutions and solve problems. Enters, transcribes, records, stores, or maintains information in written or electronic/ magnetic form. Identifies information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Performs day-to-day administrative tasks such as maintaining information files and processing paperwork. Schedules event, programs, and activities, as well as the work of others. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Managing Communication
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaching or instruction of others. Observes, receives, and otherwise obtains information from all relevant sources. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Managing People Skills
Assesses the value, importance, or quality of things or people. Communicates with people outside the organization, representing the organization to customers, the public, government, and other external sources. Develops constructive and cooperative working relationships with others, and maintains them over time.
Encourages and builds mutual trust, respect, and cooperation among team members. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. Motivates members of a group to work together to accomplish tasks. Provides guidance and expert advice to management or other groups on technical, systems, or process-related topics.
These duties and responsibilities are specific to the position of the Human Resources Manager
Compliance
Insures the company is in compliance with all federal and state employment laws. Advises management on current and upcoming employment issues. Insures proper government postings. Keeps and posts all logs and submits all reports to maintain compliance with Federal, State and Local HR related regulations, laws and statutes in the various states the company operates in, to include but not limited to OSHA logs, EEOC data, EEOC reports etc. Insures that disciplinary actions are in compliance. Insures that all employee terminations have proper documentation in place before the termination is approved.
Resource for Managers
Is a resource of information and training for the Cooper management team on all HR related topics. Answers questions, makes interpretations and produces documentation to provide reference materials for managers in the future so they can be effective in carrying out HR functions. Takes documentation and produces new training materials for the management team. Oversees and audits employee reviews, coaching and termination processes. Is responsible for training supervisors and managers how to effectively and legally review , coach and terminate employees. Provides feedback on human resource initiatives to the Department Heads and Operations teams. Provides feedback to upper management if any member of the management team is not in compliance with HR standards.
Oversees all recruiting efforts
Determines the most effective recruiting methods and pursues those methods effective. Coordinates and participates in job fair and open house recruiting. Maintains HR pipeline and maintains all strategies to insure that the pipeline is the first source of new hires.
Manages new hire and orientation process
Administers new hire orientation including background checks and drug screening. Oversees and administers pesticide licensing and certifications. Conduct orientation for all new hires.
Manages all benefit programs
Coordinates and participates in the benefits committee and/or any other benefit selection process. Responsible for administration of all benefit programs, insuring that paperwork is in completed and in compliance, coordinates changes with payroll department and interacts with service partners associated with benefit programs.
Licenses and Certifications
Insures that all pesticide licenses and any certifications held by staff members are renewed timely. Submits certifications held by the company or oversees submittals done by others.
Manages all employee and applicant data
Manages the HRIS system, processes all employment and disability claims for the state.
Typical Hours, Wages, and additional Benefits
The salary of the Human Resources Manager is $11,000 per year.
An average work week consists of approximately 10 hours per week with a flexible schedule. While the position includes flexible hours, there must be five hours per week scheduled consistently so the management team at Cooper can arrange meeting time and have questions answered. Additionally, the HR Manager must be available the remainder of the week to answer questions that cannot wait for the next scheduled time in office.
In addition to your paycheck the following benefits are available to you. The following are benefits for a full time teammate.
· Paid vacation (pro-rated for part time teammate)
· Enrollment in Confidential Advisory Program (wellness program)
· Direct Deposit
· Sporting Event Tickets
· 401K (if position exceeds 30 hours per week)
· Paid personal days (if position exceeds 30 hours per week)
· Six paid holidays (if position exceeds 30 hours per week)
Opportunities and Obstacles
Opportunities:
Working Independently
The HR Manager is able to take overall company objectives and direct his/her own work schedule to achieve those objectives.
Building Relationships
Our success is dependent on strong relationships between our management staff and our employees. Your day to day activities will give you the opportunity to develop those relationships.
Achieving Expert Status
Over time you will become recognized internally and externally as an expert in HR. Our employees and your peers will depend on you for expert advice and guidance.
Obstacles:
Managing Time
Meeting and exceeding the expectations of internal and external clients requires highly effective time management skills to ensure conflicting priorities are dealt with in an efficient manner.
Uncooperative/Upset Employees
From time to time our HR Manager will encounter uncooperative and/or upset employees. Our most effective managers confront potential issues quickly and professionally taking ownership of the problem and seeing it through to completion.
