Cooper responded very quickly to my call for a wasp nest to be removed and came out the next day. Ilene was very helpful and professional on the phone. The technician was knowledgeable and explained how he be handling the nest as well as what to expect. He also treated for ants. I signed up for the traditional contract for peace of mind. I appreciates that there was no pressure to sign a contract as is often the case. Overall, I was extremely satisfied!! Great reviews on Angie's list and I am happy to add mine to them.